Refund policy

Our Heart-to-Heart Refund Policy

At Letters for Mama, we want our "Digital Porch" to be a place of peace, not stress. We understand that life as a mama is unpredictable, and we are here to support you.

1. Subscriptions

• Cancellations: You can cancel your subscription at any time through your account settings. To avoid being charged for the next month, please cancel at least [Number, e.g., 3 or 5] days before your next billing date.

• Refunds: Because our letters are prepared and shipped with intentionality, we generally do not offer refunds once a month’s letter has been processed or shipped. However, if you cancel mid-cycle, you will still receive any letters you have already paid for.

2. Physical Products & Snail Mail

• Damaged Goods: If your letter or stationery arrives damaged by the "postal magic" (or lack thereof), please let us know within 7 days. We will happily send a replacement at no cost to you.

• Lost Mail: Snail mail is a slow journey. If your letter hasn't arrived after [Number, e.g., 14] business days, please reach out to us at [Your Email]. We’ll make sure you get your "getaway" moment one way or another.

3. Digital Products

• Due to the nature of digital downloads, these items are non-refundable. If you have trouble accessing your file, please email us and we will help you get it sorted!

4. Exceptional Circumstances

We are humans, and we know you are too. If there is a unique situation or a hardship, please reach out. We value your presence in our village more than a transaction, and we’ll always try to find a fair solution.